About

FAQ

• Where is the store based?

  Surat Thani, Thailand

• Do you accept orders placed outside of the US?

  We sure do ! Lotus House ships order Worldwide.

• How long will it take to receive my order?

  Delivery Method

  Lotus House offers several methods of shipping your product(s) worldwide in a verity of costs, time frames and means. One thing to keep in mind is the faster you want the product delivered to your door, the more it cost. We offer UPS, DHL, EMS, Thai Post, FastShip and Lotus House Express.

  Lotus House Express is a subsidized express service (1-4 days) anywhere in the world when your purchase is large, between 10-20Kg. Our prices as a rule of thumb are ½ of the cost or even less than ½ the price in comparison to others. Why you ask, we understand the high price of shipping from Thailand so keeping our prices lower balance out when you are charged the shipping rates.

  For items that are over 20Kg, Lotus House will arrange door-to-door, door-to-port; whatever arrangement you wish, Air Freight or Sea, creating, customs, etc. with our partner specializing in Global Freight at GDA/Pioneer. As always, please feel free to contact us by text or telephone for assistance, just ask for the shipping department.

  Shipping rates are very simple on our site, when you select all your purchases in the check-out basket there is a “Estimate Shipping” quotation. These are more than an “Estimate”, they are exact. The rate and approximate delivery time is supplied for each carrier and method.

  CARGO – FREIGHT

  Large and Heavy Item(s)

  Cargo or Freight is referred to for the “Large” or “Heavy” item(s) such as furniture or artifact that maybe made from stone. Marble statues would be in this category or teakwood carvings that you may wish to have on the wall of your home.

  Generally anything over 20Kg (44lbs) would be considered in this category. It is simply too heavy for an individual to carry and move about.

  So the alternative to small and medium packages (less than 20Kg) that normally would be sent by Post, UPS, DHL or other types of carriers like this would be Air Freight or Sea Cargo container. Just like the small and medium shipments, the heavier the item and the fast you want it there, the more it costs. Sea (Surface) is slow but affordable, generally taking 2-3 months, while Air Freight is a couple day, the cost is high.

  Either choice you make to ship, creating and packing are essential to protect the items and documentation, customs clearance become a matter that YOU most likely do not wish to deal with. Therefore Lotus House has cargo and freight partners that take care of all the shipping needs for you, door-to-door, whether it is by Sea or Air, you do not need to worry as the professional at Pioneer Group (http://www.pioneer.co.th) will see that it is done right. Lotus House makes ALL the arrangements and the process is totally transparent to you.

  When you are at the cart with your items, you can obtain an estimated shipping charge by selecting “ESTIMATE SHIPPING AND TAXES”, and then enter your ship to address and click “GET A QUOTE”. The quotation with include; Creating & Packing, Customs Clearance and Port-to-Port charges. The charges are to the nearest port of your destination. The only charge not included is what we call the “LAST MILE”, which will be calculated manually and presented to you. Once again is you need assistance, please do not hesitate to call or e-mail our shipping department . . . we’re here to help you.

• How do I contact you?

  Toll Free -
  
  USA/Canada: (1) (541) 254-8001

  Other Telephone Numbers -

  USA: (1) (541) 982-2300
  Thailand: (66) 085-954-4229
  (66) 093-505-3757

  SKYPE: Lotus.House1 (Worldwide)

  e-Mail: [email protected] or [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.